Last updated: 25 October 2026
1. About us
These terms are between you and Arez Logistics Ltd, a company registered in England and Wales, company number [Company number to be confirmed], registered office [Registered address to be confirmed]. You can contact us on +44 7444 940286 or at arez-logistics@hotmail.com.
2. Quotes
Our quotes are based on the information you give us: the items, addresses, access, dates and any extras. Please make it as accurate as you can. If the job turns out to be different on the day, for example more items, extra stops or harder access than described, we'll explain any change to the price before we carry on.
A quote is valid for the period stated on it. If no period is stated, please check with us before booking.
3. Bookings
A booking is confirmed when we accept it in writing, for example by email or WhatsApp. If your quote says a deposit is needed, the booking is confirmed once the deposit is paid.
4. Your responsibilities
- Make sure we can get to both addresses, and arrange any parking permits, suspensions, lift bookings or loading bay slots needed.
- Make sure items are packed securely, unless we have agreed to pack them for you.
- Tell us about anything fragile, valuable or unusually heavy before the day.
- Make sure you have the right to move the items, and that someone is available at collection and delivery.
- Keep cash, jewellery, important documents and medicines with you.
5. Items we won't carry
We won't carry anything illegal, dangerous or hazardous, including gas bottles, fuel, explosives, chemicals and firearms, or live animals. We may refuse any item we reasonably think is unsafe to carry.
6. Changes and cancellations
If you need to change or cancel a booking, tell us as soon as possible. Any cancellation charge will be set out in your quote or booking confirmation. If we have to cancel, we'll let you know as early as we can and refund anything you have paid for that job.
7. Payment
You'll pay the price shown on your quote or booking confirmation, together with any changes agreed under section 2. Unless agreed otherwise, invoices are due within [Payment terms to be confirmed] of the invoice date.
8. Waiting time and delays
We'll always do our best to arrive and deliver on time, but we can't be responsible for delays caused by things outside our control, such as traffic, road closures, severe weather or delays at the other address. If waiting time is likely to apply, it will be explained in your quote.
9. Care of your goods and liability
We take care with everything we carry and your goods are covered while they are with us. Details of our cover are available on request, and you should tell us before the job if you are moving anything of high value.
We are not responsible for:
- damage to items you packed yourself, unless the packaging was clearly damaged while with us
- wear and tear, or existing damage
- items that were not properly prepared, such as fridges not defrosted or furniture with loose parts
- loss or damage caused by things outside our reasonable control
If something is lost or damaged, please tell us as soon as possible, with photos if you can. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else that cannot be limited by law. Your statutory rights are not affected.
10. Complaints
If you're unhappy with anything, please tell us straight away. We'll listen and do our best to put it right.
11. Your data
We use your personal information as explained in our privacy policy.
12. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.