Last updated: 25 October 2026
Who we are
Arez Logistics Ltd (“we”, “us”) is a courier and transport company registered in England and Wales, company number [Company number to be confirmed]. Our registered office is [Registered address to be confirmed].
We are the controller of the personal data described in this policy. If you have any questions about it, email arez-logistics@hotmail.com or call +44 7444 940286.
What we collect
When you ask for a quote
- Your name, email address and phone number
- Collection and delivery addresses and postcodes
- Details of the job: the service, dates, items, property size, access, stairs and any extras
- Photos you choose to upload of the items or property
- Any notes you add
When you contact us
Your name, contact details and your message, whether you use the contact form, phone, WhatsApp or email.
When you book and pay
The details needed to carry out the job and invoice you, including billing details and a record of payments. We do not store card details on this website.
When you use this website
If you accept analytics cookies, Google Analytics collects information about how you use the site, such as pages visited, device type and approximate location. See our cookie policy.
How and why we use it
We only use your information where the law allows. Under UK GDPR, our lawful bases are:
- Contract: to prepare your quote, take your booking, carry out the job and invoice you.
- Legitimate interests: to answer your enquiries, keep proper business records, improve our service, and prevent fraud and misuse of our forms.
- Legal obligation: to keep accounting and tax records.
- Consent: for analytics cookies. You can withdraw consent at any time.
We do not sell your data, and we do not use it for marketing unless you have asked us to.
Who we share it with
We use a small number of trusted providers to run our business. They only process your data on our instructions:
- Supabase: stores our database, including quote requests, enquiries and uploaded photos.
- Our email provider: sends and receives emails, such as quote confirmations.
- Our website host: runs this website.
- Google Analytics: only if you accept analytics cookies.
- WhatsApp (Meta): only if you choose to message us on WhatsApp.
- Professional advisers: such as our accountant, where needed.
We may also share information if the law requires it, for example with HMRC or the police.
International transfers
Some of our providers may process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.
How long we keep it
- Quote requests and photos that don't lead to a booking: [Retention period to be confirmed].
- Booking, invoice and payment records: six years from the end of the financial year they relate to, as UK tax law requires.
- General enquiries: only as long as needed to deal with them and any follow up.
How we protect it
Your data is stored securely with access limited to the people who need it. Uploaded photos are kept in private storage and are not publicly visible. Data is encrypted in transit.
Your rights
Under UK GDPR you have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct anything that is wrong or incomplete
- ask us to delete your data, where we don't need to keep it
- ask us to restrict or stop using your data in certain cases
- object to us using your data based on legitimate interests
- ask for your data in a portable format
- withdraw consent at any time, where we rely on consent
To use any of these rights, email arez-logistics@hotmail.com. We'll reply within one month. There is usually no charge.
Complaints
If you're unhappy with how we have handled your data, please tell us first and we'll do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or by calling 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it last changed.